Contact Us
Our support team is available 24 hours a day, 7 days a week to assist with account queries, bonus questions, payment issues, and anything else you need. ThePokies prides itself on fast, helpful support tailored to Australian players.
Support Channels
| Channel | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Under 2 minutes |
| Email Support | 24/7 | Within 12 hours |
| Help Centre | Always available | Self-service |
Email Us
For account queries, bonus issues, or general feedback, email our support team at: support@thepokies.net
For payment-related enquiries: payments@thepokies.net
Common Enquiry Topics
- Account verification (KYC) and identity documents
- Deposit not received or payment issues
- Bonus and wagering requirement clarifications
- Withdrawal processing times and limits
- Technical issues with games or the mobile app
- Self-exclusion and responsible gambling requests
Before You Contact Us
You may find an instant answer in our FAQ section on the homepage. It covers the most common questions about bonuses, payments, eligibility, and game availability. Our Help Centre also offers step-by-step guides for account setup, deposits, and withdrawals.
Response Policy
We aim to respond to all email enquiries within 12 hours. Live chat responses are typically under 2 minutes during peak hours. We support communication in English. Please include your registered email address and account username in any correspondence to help us resolve your query faster.